Shipping policy

Shipping Policy

We’re a small business, and we pack each order with care and love! Please allow 3–5 business days for your order to be processed before it ships. Once your order is on its way, you’ll receive a shipping confirmation email with tracking details.

Shipping Times (after processing):

• Domestic (U.S. only): 3–7 business days

Please note that we are not responsible for delays caused by the carrier or incorrect shipping information provided at checkout.

Lost or Stolen Packages:
If your package is marked as delivered but you haven’t received it, please reach out to the carrier directly. While we’ll do our best to assist, we are not responsible for lost or stolen packages once they are marked as delivered.

If you have any questions about your shipment, feel free to contact us at balamina.candles@gmail.com or message us on Instagram @balamina.co — we're here to help!

Thank you so much for supporting our small candle business!